Operational Excellence

10 posts

Operational Excellence at Somfy

Somfy

Worldwide implementation of a SIM / 8D training program

Europe since 2016

Deployment in Asia (Shanghai, Hong Kong) in 2017 & 2018

Challenges

  • Implement a system of continuous & high performance improvement supported by ritualized management

Customer Benefits

  • Implementation of the relevant Short Interval Management method & ritual in production, logistics and sales subsidiaries.
  • Training and support regarding problem solving 8D methodology, in order to systematize and professionalize the teams.
  • Make the link between SIM/8D and customer focus program come true

Interested in a similar program?

Contact us info@ea-rise.com

Line @akx7026r

Operational Excellence at Kerneos

Kerneos

Design / deploy an integrated Quality-Safety-Environment management system

Worldwide, since September 2016

Challenges

  • Set up an ISO 9001:2015 device incorporating safety and the environment (ISO 14000)
  • Deploy a culture of continuous improvement

Customer Benefits

  • A better designed and more efficient system
  • Re appropriation of management through processes
  • A culture of continuous and effective improvement

Interested in a similar program?

Contact us info@ea-rise.com

Line @akx7026r

Operational Excellence at Mersen

Mersen

Project Management

Europe, 2015-2016

Challenges

  • Improve the speed of projects
  • Improve the project management process

Customer Benefits

  • Based on shared diagnosis and Critical Chain Project Management (CCPM)
  • Projects that work faster
  • Projects that take place without tensions (peace of mind)
  • Better ROI
  • Better REX and piloting

Interested in a similar program?

Contact us info@ea-rise.com

Line @akx7026r

Operational Excellence at HM.Clause

HM.Clause

Development of a network of Quality Relays (EMEA and AMPA)

Europe, March to May 2016

Challenges

  • Quickly establish a network of 50 people in the 2 main areas of activity
  • Develop the appropriate transverse posture for the quality relays

Customer Benefits

  • Strong awareness and validation of the need for this role
  • Enthusiasm of the participants at the end of the sessions: an “internal community” is created and a roadmap is put in place

Interested in a similar program?

Contact us info@ea-rise.com

Line @akx7026r

Operational Excellence at Boiron

Boiron

ERP / Distribution Project support

Corporate Headquarters, 2017

Challenges

  • Succeed at strategic projects with high stakes
  • Deploy the Critical Chain Project Management to secure deadlines and cost
  • Improve the mastery of projects realization in the long term

Customer Benefits

  • Ongoing Mission
  • KPI improved by > 10%
  • Better commitment of project teams
  • New BOIRON’s project methodology determined and put in action

Interested in a similar program?

Contact us info@ea-rise.com

Line @akx7026r

Operational Excellence at Air Liquide

Air Liquide

Adapt and Apply Project Management to innovation project (Fuel Cells technology)

France, early 2010’s

Challenges

  • Adapt project methodology to new technology, with a constant balance between R&D and product projects
  • Alternate flexibility and process, to better achieve project gates
  • Support projects managers and teams on delay issues

Customer Benefits

  • New project methodology and tools defined
  • People involved and interface with Air Liquide Group and other key partners
  • Faster and more respected deadlines

Interested in a similar program?

Contact us info@ea-rise.com

Line @akx7026r

Operational Excellence at Wall Street English

Wall Street English

Mystery shopper and customer focus improvements

Thailand, 2017

Issues

  • Analysis of customer focus reality, by audit & Mystery shopper actions
  • Support the change of general management
  • Advice on concrete improvement actions

Customer Benefits

  • 5 key issues shortly determined
  • Agreement on root causes and main leverages
  • Concrete action plan within the different sites and teams

Interested in a similar program?

Contact us info@ea-rise.com

Line @akx7026r

Operational Excellence at Schneider Electric

Schneider Electric

Design & deployment of a customer focus approach

Worldwide, 2011 – 2013

Issues

  • Support the corporate team to set up standards and define a customer focus program
  • Adapt to different populations: industrial plants, front office, back office, and a specific BU
  • Test, deploy in Europe, and set up a roll-out plan for the rest of the world

Customer Benefits

  • Several program designed under the same frame: ½, 1 or 2 days
  • Creation of a Schneider Customer game
  • Roll out for more than 4 000 people, 25 countries (direct, train the local trainers, train the local managers)

Interested in a similar program?

Contact us info@ea-rise.com

Line @akx7026r

Operational Excellence at Lyon Airports

Aeroports de Lyon (Lyon's Airports)

Visual Management at Terminal 3

France, 2014-2015

Issues

  • Develop a visual performance management table for business and service teams
  • Introduce the basics of Lean
  • Train teams in performance animation and problem solving

Customer Benefits

  • Improved collaboration of operational teams/providers
  • Improvement and then stabilization of the Airport Service Quality Index (ASQ)

Interested in a similar program?

Contact us info@ea-rise.com

Line @akx7026r

Operational Excellence at Grid Solutions

Grid solutions

Reduce the Leadtime and global stocks on LT products

France, since November 2016

Challenges

  • Improve on-time delivery to customers
  • Reduce lead-time to increase responsiveness
  • Reduce overall inventories for the LT product line

Customer Benefits

  • Reduce lead-time by 50% in 2 years (2016 to 2018)
  • Reduce global inventory by several M € thanks to a set of specific tools and methods, including a Value Stream Map and the Theory Of Constraints (TOC)

Interested in a similar program?

Contact us info@ea-rise.com

Line @akx7026r