Operational Excellence at Schneider Electric

Schneider Electric

Design & deployment of a customer focus approach

Worldwide, 2011 – 2013

Issues

  • Support the corporate team to set up standards and define a customer focus program
  • Adapt to different populations: industrial plants, front office, back office, and a specific BU
  • Test, deploy in Europe, and set up a roll-out plan for the rest of the world

Customer Benefits

  • Several program designed under the same frame: ½, 1 or 2 days
  • Creation of a Schneider Customer game
  • Roll out for more than 4 000 people, 25 countries (direct, train the local trainers, train the local managers)

Interested in a similar program?

Contact us info@ea-rise.com

Line @akx7026r