Operational Excellence at Wall Street English

Wall Street English

Mystery shopper and customer focus improvements

Thailand, 2017

Issues

  • Analysis of customer focus reality, by audit & Mystery shopper actions
  • Support the change of general management
  • Advice on concrete improvement actions

Customer Benefits

  • 5 key issues shortly determined
  • Agreement on root causes and main leverages
  • Concrete action plan within the different sites and teams

Interested in a similar program?

Contact us info@ea-rise.com

Line @akx7026r