Operational Excellence at Lyon Airports

Aeroports de Lyon (Lyon's Airports)

Visual Management at Terminal 3

France, 2014-2015

Issues

  • Develop a visual performance management table for business and service teams
  • Introduce the basics of Lean
  • Train teams in performance animation and problem solving

Customer Benefits

  • Improved collaboration of operational teams/providers
  • Improvement and then stabilization of the Airport Service Quality Index (ASQ)

Interested in a similar program?

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